So what exactly is an MSP?

As an MSP (Managed Service Provider) , Techyback will visit your office or site, and assess your current setup and infrastructure, along with any pending issue(s) you may be facing.

  • We’ll discuss your business from an I.T. point of view to help understand what you need from your Hardware and Software and make any recommendations that may further promote business performance and more importantly, continuity, should the worst ever happen (failed hardware, viral attack, employee error etc).

  • As part of our ongoing relationship, we will remotely monitor your network and applicable equipment (Servers, Workstations and Laptops for example) and address any reported issues as well as perform daily, weekly and monthly housekeeping to help keep your equipment running stable and optimal.

  • Deployment of our specialist monitoring software is fast and pain free with little to no downtime involved on your part. We also offer this initial deployment out of hours or on weekends if it better meets the needs of your business.

  • We secure, update and if applicable, back up your equipment on a daily basis without you even noticing.

  • Should any issues arise, we’re easily approached and as a priority client, you can expect to get first class service and fast resolution over our more traditional ‘break/fix’ clients.

  • There are no additional call out fees. No additional remote support or telephone fees and no hidden charges or extras from within the scope of our offerings.

  • Whether we need to assist for an hour, a day or a week, our agreed monthly budget remains the same.

SERVICES AT A GLANCE

  • Security & Backup
  • Data Recovery
  • Upgrades & Provision of Equipment
  • Consultation, Planning & Implementation
  • I.T. House Keeping & Maintenance
HARDWARE & SOFTWARE PROVIDED

  • Servers, Workstations, Laptops & Tablets
  • Computer Accessories & Components
  • Networking Accessories & Cabling
  • Anti-Virus and Anti-Malware Products